Rental guide

If you want to hire a PLEASEDONTBUY garment online, you will need to register. If you already have a TWINSET account, however, you will not need to register: simply use the same login details.

Choosing the garment to hire

Finding the perfect outfit for your special occasion is really easy: simply select your chosen occasion/category from the drop down menu, or use the search function by clicking on the magnifying glass icon.

Viewing the garment’s details

Each product page has all the information you need to understand whether it is the right choice for you: a description of the garment, the colours and sizes available, the rental fee, a calendar with all the available dates for hire. You can view the garment’s details by clicking on one of the images: as you click, the image will be enlarged to show all the details of the product.

Personalizing the online hire

We set up a simple and secure hiring process for you:

Select the relevant occasion, view our range, and choose the dress that suits you best
On the product page, select the colour and size of the item you plan to hire
Select the hiring period: you can hire your dress for 4 or 8 days
Click on the calendar icon, and select the starting date of your rental, that is, the date when you want to have your dress delivered. You can select any date for delivery that falls between 4/5 working days and 25 days after the date you place your order

Once you made these rental selections, you will be able to add the chosen garment to your cart. You can add up to 3 garments to your cart per order. If you choose multiple garments with the same rental start date, they will also need to have the same rental duration (all 4-day or all 8-day rentals)
After adding your chosen garments to the cart, click on the shopping bag icon: this section will summarize all the costs (rental fee, compulsory fixed fee and delivery charges)
Proceed to checkout

Login or register if you do not have an account on pleasedontbuy.com
Insert your payment details
Check everything one last time: if all your details are correct, click on “Confirm your order and pay”
At the end of your transaction, you will be able to add some useful information to your profile, which will help us ensure that your next hire will be even better matched to your desires

Within a few minutes, you will receive an email confirmation with all your order details. From now on, we will do all the work! As soon as the order is dispatched, we will send you an email. You can check your rental status at any time: just enter your order number on the Follow Your Order page, or access your account.

If you change your mind after personalizing your rental, remember that you can cancel your hire order within 30 minutes from confirming, by clicking on the link in the My Orders section of My Account. Alternatively, you can decide to close the hire returning the garment earlier than the set date, and start a new hire for the garment you prefer, but please remember that in this case there can be no partial or full refund of the expenses you incurred (rental fee, compulsory fixed fee, delivery charges). For more information please visit the service Terms & Conditions section.

Rental status

In progress

we received your order and are working on sending you the garment(s);

Dispatched

your order has been prepared and dispatched;

Delivered

your order has been delivered to your chosen address;

In check

you returned the garment(s), we received it and are now verifying that it was returned in its original condition;

Closed

We completed our checks on the garment(s) you returned.

For more information please visit the service Terms & Conditions section.

Technical Assistance

Please ensuring you are using the latest version of your browser: this will ensure the best possible experience on our website. If you are experiencing difficulties, try deleting cookies and temporary files from your computer. Also check that JavaScript is enabled.

If you are still experiencing problems, contact us with the following information:

• The operating system you are using (Windows Vista, Mac OS X, etc.)

• The browser you are using (name and version. e.g. Internet Explorer 10, Firefox, Safari, ...)

• The page you are unable to reach (e.g. www.xxxx.com/xxx)